Love & War 2022 - 16" x 20" Lustre Finish Paper Print

Return and Refund Policy

Thank you for your purchase! Please review our policy below:

• All Sales Are Final

  • Due to the nature of our products/services, all sales are final and non-refundable. Once a transaction is completed, no returns, exchanges, or refunds will be provided under any circumstances.

• Damaged or Defective Items

  • If an item arrives damaged or defective, please contact us within 7 days of receipt with proof of the issue (e.g., photos). We will assess the situation and, at our discretion, provide a replacement if applicable.

• Custom or Personalized Orders

  • Custom or personalized items are created specifically for you and cannot be returned or refunded.

• Service-Based Transactions

  • For services, once work has begun or is completed, refunds are not available. If there are concerns, please address them promptly so we can resolve them.

• Contact Information

  • If you have any questions or concerns about your purchase, please reach out to us at info@katanyadesign.com

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to ensure transparency and a smooth experience:

Processing Time

• Orders are typically processed within 1-3 business days after payment has been received. Please note that custom or personalized orders may require additional time to prepare.

Shipping Times and Carriers

• Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during checkout.

• We use reputable carriers such as USPS, FedEx, and UPS to ensure reliable delivery.

Shipping Costs

• Shipping costs are calculated based on the destination, weight, and size of the package and will be displayed during checkout.

International Shipping

• We offer international shipping to select locations. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.

Delivery Issues

• We are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.

• If your package is lost or damaged during shipping, please contact us at info@katanyadesign.com within 7 days so we can assist you in filing a claim with the carrier.

Incorrect Shipping Information

• Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

• If you have any questions or concerns about shipping, please contact us at info@katanyadesign.com

Thank you for choosing us! We’re committed to ensuring your order reaches you safely and promptly.